Refund policy

At SiteWik, we want you to have a smooth shopping experience. If you receive a damaged, defective, or incorrect item, we're here to help.

Returns

You may request a return or replacement within 7 days of receiving your order, subject to the conditions below.

To be eligible, the item must:

  • Be unused and in its original condition.
  • Include original packaging, tags, and accessories, where applicable.
  • Not be damaged due to misuse or improper handling after delivery.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos or videos of the product
  • A brief description of the issue

After reviewing your request, we may offer a replacement, return, or refund depending on the situation.

Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used or damaged after delivery
  • Products without original packaging or accessories
  • Personal-use or hygiene-related products once opened or used
  • Items marked as final sale, where applicable

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

Order Cancellation

Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.

Return Shipping

Return shipping responsibility will depend on the reason for the return.

If the product is damaged, defective, or incorrect, we will review the case and provide further instructions.

How to Request a Return

To request a return, replacement, or refund, please contact us with your order details.

Email: [YOUR SUPPORT EMAIL]

Please include your Order Number in your message.